Privacy Policy

This Privacy Policy explains how Sol Casino may collect, use, store and share personal information when players visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and only for appropriate business, legal and security purposes. This policy applies to players in Australia and should be read together with the website’s Terms and Conditions and other applicable policies.

Sol Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/169/0146, issued to operator Galaktika N.V. Player data and transactions are secured with 128-bit SSL encryption and Cloudflare protection.

Information we may collect

When you use Sol Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your account relationship. We seek to collect information that is reasonably necessary for operating an online casino service, protecting players and meeting applicable obligations.

Account and identification information

Name, date of birth, country or state of residence and other basic account details.
Contact details, such as an email address, and information used to help keep your account secure.
Login details, account preferences, communications and information you provide when contacting customer support.
Verification documents or information needed to confirm identity, age, address or eligibility to use particular services.

Payments and transactions

We may handle payment and transaction records, including deposits, withdrawals, wagering activity, account balances, bonuses or promotional activity where relevant, and information supplied by payment providers. Payment information may be processed through third-party payment services. We do not necessarily receive or store all underlying payment card details, and the information available to us depends on the payment method and provider used.

Technical and usage information

When you browse or use the website, we may collect device and technical information such as an IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, session details and information about how you interact with website features. We may also receive information about errors, performance and security events. This information helps us maintain a reliable service and identify unusual or potentially harmful activity.

How we use information

Sol Casino may use personal information for the purposes described below. We may combine information from your account, website activity, verification processes and service providers where this is reasonably necessary for the relevant purpose.

To create, administer and maintain your player account.
To provide casino services, process transactions and display account information accurately.
To confirm identity, age and eligibility, and to complete customer verification checks.
To detect, prevent and investigate fraud, money laundering, payment abuse, collusion, account misuse and other security risks.
To protect the website, our systems, players and the public from unauthorised or harmful activity.
To provide customer support, respond to questions and resolve complaints or technical issues.
To understand website use, improve performance, develop features and maintain service quality.
To send service messages, account notices, security alerts and other communications necessary to manage your account.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To meet legal, regulatory, tax, accounting, responsible gambling and record-keeping requirements.

We will not use personal information for a purpose that is materially unrelated to the reason it was collected unless permitted or required by applicable requirements, or where you have been informed and any required choice or consent has been provided. Where marketing messages are sent, you can follow the unsubscribe instructions or contact us to withdraw your marketing consent.

Verification, safety and responsible service

Online gambling services need to carry out checks designed to protect accounts, payments and the wider service. This may involve reviewing identity documents, transaction patterns, device information or other account activity. A request for information may be made before an account is fully opened, before a transaction is completed or during an account review. These checks can help identify fraud, unauthorised access, underage use or activity that may breach the website’s terms.

Cookies, sharing and storage

Cookies and similar technologies

Sol Casino may use cookies and similar technologies to make the website work, remember preferences, support account functions, understand website traffic, improve performance and help protect the service. Some cookies are necessary for core features, while others may support analytics, personalisation or marketing. Cookies may be placed by Sol Casino or by service providers working on relevant website functions.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work correctly or your preferences may not be retained. Browser controls vary, so you should check the help or privacy settings available in your chosen browser.

When information may be shared

Personal information may be shared with trusted providers that help operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, customer support, communications, security or professional services. They should receive information relevant to their role and are expected to handle it appropriately.

Information may also be shared where necessary to protect rights, safety, systems or property, to investigate suspected unlawful or harmful conduct, to respond to valid legal requests, or to meet legal and compliance obligations. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate safeguards.

Storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, disclosure or loss. No online service can guarantee that security risks will never occur, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Service providers may process or store information in countries other than Australia, depending on the services they provide and their technical arrangements. Where information is handled across borders, appropriate steps are taken to support its security and lawful use.

Your privacy choices and data requests

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications. Withdrawing marketing consent will not affect service messages that are necessary to operate or secure your account.

To exercise your data rights or ask a privacy question, email support@solcasino-online.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before providing information or making changes, helping to prevent unauthorised access. We will respond within a reasonable period and may explain if a request cannot be completed, for example where information must be retained for legal, security or dispute-related reasons.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
Deletion: ask us to remove personal information that no longer needs to be held, subject to required retention and other lawful exceptions.
Marketing consent: withdraw permission for promotional communications by contacting support@solcasino-online.best or using an available unsubscribe option.

Updates to this policy

This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website, with the updated date or other notice where appropriate. Players should review this page from time to time. If an important change affects how personal information is used, we may provide an additional notice through the website or another suitable account communication.

By continuing to use Sol Casino after an updated policy is made available, you acknowledge the information described in the current version, subject to any rights and choices available to you under applicable privacy requirements.