Contact Sol Casino

If you need help with your Sol Casino account or have a question about our services, please contact support@solcasino-online.best. Our support team can help with common account, payment, verification, technical and responsible gambling enquiries.

Sol Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/169/0146, issued to operator Galaktika N.V. Player data and transactions are secured with 128-bit SSL encryption and Cloudflare protection.

How to get in touch

The easiest way to contact us is by email. Send your message to support@solcasino-online.best and include enough information for the team to understand and review your request. Keeping your message clear and specific can help reduce delays and allow support to provide a more useful response.

What to include in your message

Your Sol Casino account email address or username.
A short description of the issue or question.
Relevant transaction or account information, where appropriate.
Screenshots or other helpful details if they are relevant to the problem.
Any error message shown on your screen, including when the issue occurred.

For your security, do not include your password, full payment card details or other sensitive information in an email. Support may need to complete appropriate checks before discussing account-specific matters or making changes to an account.

Common reasons to contact support

Account access, profile details and verification questions.
Deposit or withdrawal questions.
Questions about bonus terms and eligibility.
Technical problems with the website or games.
Responsible gambling requests, including requests for account restrictions or other available support.

Support usually replies within 24 hours, although response times can vary depending on the complexity and volume of enquiries. If your request requires further review, the team may ask for additional information. Please avoid sending repeated messages about the same issue, as this can make it harder to track your request.