Betting Rules

These Betting Rules explain the general conditions that apply when you place bets with Sol Casino. They should be read together with the website's Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules shown for a particular game or promotion. By opening an account, placing a wager or using the services, you acknowledge that you have read and accepted the applicable rules.

Sol Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/169/0146, issued to operator Galaktika N.V. Player data and transactions are secured with 128-bit SSL encryption and Cloudflare protection.

General betting conditions

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Sol Casino may ask for information or documents to confirm your identity, age, location or account details. You should provide accurate, complete and current information and update it if circumstances change.

An account must be used only by the person to whom it belongs. You must keep your username, password, payment information and other security details confidential. Do not allow another person to access your account or place wagers on your behalf. You are responsible for activity carried out through your account unless you have promptly notified Sol Casino of unauthorised access.

Only one account is generally permitted for each player unless Sol Casino has approved an exception in writing. Duplicate, misleading or accounts created to avoid account controls may be restricted, suspended or closed. Where there is a concern about multiple accounts, identity, fraud, collusion or misuse of the services, relevant wagers or transactions may be reviewed under the Terms and Conditions.

All wagers must be placed through the approved website or application and accepted by the betting system. A bet is not valid merely because you attempted to submit it. The wager is normally accepted only when a confirmation is displayed or otherwise recorded by the system. You should check your bet details, stake and selection before confirming a wager.

Do not place a wager if you are unsure about the selection, stake, market or applicable rules.
Check that the correct account is being used before submitting a bet.
Keep confirmation messages, transaction references or account records where available.
Do not attempt to exploit errors, glitches, pricing mistakes or technical defects.
Notify Sol Casino promptly if you identify activity that does not appear to be yours.

Sol Casino may refuse, limit, suspend or cancel a wager where permitted by the applicable rules. This may include situations involving a technical error, interrupted connection, incorrect information, suspected manipulation, unlawful activity, responsible gambling controls or a breach of the Terms and Conditions. Any action taken will be handled in accordance with the relevant terms and applicable requirements.

Games, markets and bet outcomes

Each game, sport, event or betting market may have its own rules. These rules can explain eligible selections, stake requirements, acceptance conditions, settlement procedures, dead-heat arrangements, void circumstances and the treatment of delays or cancellations. The specific rules displayed with a product or market take priority for that product where they address a particular situation.

Outcomes are determined using the official result or settlement information applicable to the relevant game, event or market. Sol Casino may use recognised official sources, game records, platform data or other reliable information to settle wagers. If an official result is corrected or amended, a settlement may be reviewed where permitted by the applicable rules.

A wager may be void, cancelled or resettled if an event is abandoned, postponed, materially changed or conducted under conditions that make the original market unsuitable for settlement. The effect of a postponement or change can differ between markets. Players should read the relevant market rules before placing a wager rather than relying on a general assumption.

For casino and other games determined by a random number generator or similar system, outcomes are produced by the game technology and cannot be selected or guaranteed by a player. Previous results do not influence future results. A win is not more likely because a game has not recently produced a particular outcome, and a losing run does not mean that a win is due.

Technical issues and pricing errors

Internet connections, devices, software and payment services can experience interruptions or delays. Sol Casino is not responsible for a player's inability to access the service where the problem results from the player's equipment, network, software or circumstances outside the reasonable control of the service. If a bet is accepted incorrectly because of a clear technical or pricing error, it may be reviewed under the Terms and Conditions.

If the website displays information that appears incorrect, do not rely on it or continue placing wagers based on the error. Save the relevant details and raise the matter through the available support channel. Sol Casino may correct an obvious error and will assess affected transactions in accordance with the applicable rules.

Balances, payments and account reviews

You should only deposit funds that you can afford to lose and use payment methods held in your own name unless an approved alternative is expressly allowed. Payment transactions may be subject to verification, security checks, processing controls and applicable laws. A deposit may not be available for wagering until it has been successfully received and credited to the account.

Withdrawals and refunds are handled under the payment, verification and account procedures that apply at the time of the request. Sol Casino may require identity or source-of-funds information before processing a transaction. Processing times can depend on verification, the selected payment method, financial institutions and other factors. You should ensure that your payment details are accurate before making a request.

Account balances, bet histories and transaction records may be reviewed to protect players, prevent fraud, meet legal obligations and maintain the integrity of the services. Sol Casino may delay a transaction or restrict an account while a review is taking place. Players must not use the service for money laundering, payment fraud, chargeback abuse or any other unlawful purpose.

Use payment methods that you are authorised to use.
Do not deposit or withdraw funds for another person without approval.
Do not reverse, dispute or charge back a legitimate transaction without first raising the issue through the proper support process.
Keep account and payment information secure and report suspected misuse as soon as possible.
Review your account history regularly and report apparent discrepancies promptly.

Any promotional offer, bonus or promotional bet is subject to its own published terms. Those terms may include eligibility conditions, wagering requirements, expiry periods, restricted games, maximum values or other limitations. If promotional terms conflict with these general rules, the specific promotion terms may apply to that promotion. Players should read the offer details before accepting or using it.

Responsible play, complaints and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you begin, keep gambling funds separate from essential expenses and never chase losses. Avoid gambling when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Set deposit, loss, wagering or session limits where these tools are available.
Take regular breaks and check how much time and money you are spending.
Never borrow money or sell essential belongings to fund gambling.
Do not ask another person to gamble on your behalf or use another person's account.
Use account closure, time-out or self-exclusion options if gambling is no longer enjoyable or controlled.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you believe a bet, settlement, transaction or account decision is incorrect, contact Sol Casino through the support options published on the website. Include your account details, the relevant date and time, the game or market, the amount involved and any available reference number. Do not send passwords or unnecessary sensitive information. A review may require additional information before a response can be provided.

Where a complaint cannot be resolved through the initial support process, further review options may be available under the Terms and Conditions or applicable requirements. You should retain copies of relevant communications and account records. Nothing in these Betting Rules removes any rights or protections that apply to Australian players under relevant law.

These Betting Rules may be updated from time to time to reflect changes to the services, products, legal requirements, security processes or responsible gambling measures. The current version published on the website applies from the stated effective date. You should review the rules regularly, particularly before placing new wagers. If you do not accept an updated rule, stop using the relevant services and follow the account closure or support process.