Responsible Gaming

At Sol Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed decisions and keeping gambling within safe personal limits. This page provides general information to help players in Australia maintain control of their gambling and identify when extra support may be helpful.

Sol Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/169/0146, issued to operator Galaktika N.V. Player data and transactions are secured with 128-bit SSL encryption and Cloudflare protection.

Gamble for entertainment

Casino games are games of chance. Outcomes are determined by chance, and past results do not predict future results. There is no guaranteed strategy, system or method that can ensure a win. You should only gamble with money you can afford to lose and treat any funds used for gambling as an entertainment expense.

Before you play, consider setting a budget for both time and money. Decide how much you are comfortable spending over a particular period and stop when that amount or time has been reached. A budget should be based on your disposable income after essential costs such as housing, food, utilities, transport, debts and other important commitments have been paid.

Only gamble when you are legally permitted to do so and meet the applicable minimum age requirement.
Use money set aside for leisure, never money needed for everyday expenses.
Set a spending limit before you begin and avoid changing it while playing.
Set a time limit and take regular breaks away from gambling activities.
Keep gambling separate from essential household finances where possible.
Never borrow money, use credit intended for other purposes or sell possessions to gamble.
Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
Remember that wins are not guaranteed and losses cannot be recovered by continuing to play.

Gambling should not be viewed as an investment, income source or solution to financial difficulty. If gambling begins to affect your relationships, work, study, health or ability to meet financial responsibilities, it may be time to stop and seek support.

Recognising signs of harm

Gambling harm can develop gradually. Some people may experience difficulty controlling how often they gamble, how long they play or how much they spend. Others may notice changes in their mood, finances or relationships before they recognise a gambling problem. Identifying warning signs early can make it easier to take action.

Possible warning signs

Spending more time or money gambling than you intended.
Increasing bets or deposits to try to win back losses.
Feeling restless, irritable or preoccupied when you are not gambling.
Thinking about gambling during work, study, family time or other activities.
Hiding gambling activity, losses or account information from people close to you.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Gambling to escape sadness, anxiety, boredom, loneliness or other difficult feelings.
Attempting to stop or reduce gambling but finding it difficult to do so.
Continuing to gamble despite problems with relationships, employment, health or personal responsibilities.
Feeling regret, shame or distress after gambling, then returning to play.

One warning sign does not automatically mean that someone has a gambling disorder, but it is worth taking seriously. If gambling is causing concern for you or someone close to you, consider taking a break, using available account controls and speaking with a qualified support service. You do not need to wait for a crisis before asking for help.

Tools to help you stay in control

Sol Casino may provide account and gambling-management features designed to help players control their activity. Depending on the feature available to you, these tools may allow you to set limits, take a temporary break or request that your account is closed or restricted. Review the options available through your account and choose controls that match your personal circumstances.

Practical steps

Set a deposit, spending or loss limit before you play, where the relevant feature is available.
Set a session reminder or decide in advance when your playing time will end.
Use a temporary time-out if you feel that you are losing control or need space from gambling.
Request account closure or self-exclusion if you want to stop gambling for a longer period.
Remove saved payment details and reduce access to funds that could be used impulsively.
Keep a record of deposits, withdrawals, playing time and losses so your activity is clear.
Tell a trusted person that you are taking a break and ask them to support your decision.
Do not create another account or use another person’s account to avoid a restriction.

Limits are most effective when they are set before gambling begins. In some circumstances, a limit may take effect immediately, while other changes may be subject to an applicable waiting period or account process. Read the information presented when selecting a control so you understand when it will apply. If you need immediate assistance with your gambling activity, stop playing and use the available restriction or closure options.

Account controls are intended to support responsible choices, but they cannot replace personal judgement or professional advice. You remain responsible for complying with any limits you set and for ensuring that your account is used only by you.

Getting help and staying safe

If gambling is affecting your wellbeing, finances or relationships, confidential help is available in Australia. You can speak with a gambling-help service, a counsellor, a psychologist, a doctor or another qualified professional. These services can help you understand your gambling, make a plan to reduce or stop, manage financial concerns and support conversations with family or friends.

You can also contact a trusted person and explain what you are experiencing. Practical support may include asking someone to help manage finances, remove access to gambling funds, accompany you to an appointment or check in with you during a break. Seeking support is a responsible step and is not a sign of failure.

Important reminders for Australian players

Check the gambling laws and age requirements that apply to you before using any gambling service.
Never allow another person to use your account, and do not use an account belonging to someone else.
Protect your login details and notify the relevant support team if you believe your account has been accessed without permission.
Do not gamble on behalf of another person or ask someone else to gamble for you.
Keep your personal and financial information secure and review account activity regularly.
If gambling creates immediate financial, emotional or personal danger, stop gambling and seek urgent assistance from an appropriate emergency or support service.

Sol Casino supports informed and responsible participation. If you have a question about available account controls, restrictions or account closure, use the support options provided on the website. Do not continue gambling while waiting for assistance if you believe you are at risk of losing control. Take a break, protect your finances and seek independent help where appropriate.

Responsible gaming is an ongoing process. Review your habits regularly, keep your gambling within a planned budget and be honest with yourself about its effect on your life. If gambling is no longer enjoyable or is creating problems, stopping is the safest choice.